Flowers - Help / FAQ

Get your questions answered all in one place. We've gathered some frequently asked questions to help you find the right plants and make the process of ordering as simple and fast as possible. Read these FAQ's and if your query isn't answered feel free to get in touch with us directly.


How can I pay?

There are a variety of payment options available and we make it easy for you to pay. You can use all standard electronic payments like Visa and Mastercard as well as Apple Pay and Paypal. We discourage cash payments but we can sometimes organise a cash-on-delivery payment if there are extenuating circumstances.

What should I do if there’s a problem with my payment?

Get I touch with us immediately. If your payment is declined just give us a ring. Our staff will be happy to help you with all payment enquiries and can place manual payments over the phone.

Can I make a payment if I’m outside the UK?

Yes. Wherever you are in the world, we’re here to help. You can make a payment from wherever you are, whatever the time zone. Sometimes international payments will be blocked by providers – if this is the case just get in touch by phone or email and we’ll rectify the problem.

Will I get an invoice?

You’ll get an invoice with your confirmation email. It will give you a cost breakdown and provide all the information regarding the transaction.


Where do you deliver?

We deliver in London and across the whole of the UK, including Northern Ireland. Wherever you’re based, we can get flowers to you. Some locations will require a 2-day service but the majority of the UK is covered by our Next Day service.

Can I schedule a delivery in advance?

You can schedule a delivery for whenever you like. If you’re an early bird and like to tick jobs off your list just get in touch. We’re happy to schedule deliveries up to a year in advance.

Can I get same day delivery?

Within London, yes. We guarantee same day delivery for all London postcodes and make it easy to order. You’ll never miss an important occasion again!

Can I order on the same day?

Order by 6pm for our guaranteed same day delivery service within London. We cover all London postcodes and some regional postcodes – get in touch if you’d like to make an enquiry regarding same day delivery.

Do you delivery Nationwide?

Our delivery service covers the entire nation from John O’ Groats to Jersey. We pride ourselves on being able to bring flowers to everyone, no matter where they live. It also means that if you have relatives across the country you’ll always be able to reach out with flowers. Most of the UK is covered by our Next Day delivery service. So, just make your order by 4pm and we’ll get the flowers out to you the very next day.

Do you have superfast delivery options?

Yes. We provide a 3 Hour delivery option for orders in the capital. If you’re in a rush and need a bouquet quickly, it’s the best way to get flowers delivery in a flash.

What are the delivery charges?

We charge £5.99 for our standard delivery, £12.99 for the 3 Hour service and £9.99 for our Morning and Evening service.

Do you delivery internationally?

We provide international delivery in several EU and worldwide countries. Get in touch with us directly if you’d like to organise a delivery or get a full list of the countries we cover.

What happens if the recipient isn’t in when the flowers arrive?

We’ll take the bouquet back to our studio and reattempt the delivery the next day. We’ll do everything we can to contact customers when our drivers are at the delivery address but sometimes it is necessary to attempt a re-delivery.

Can I change the delivery address after I’ve ordered?

In some cases it is fine to change the delivery address after you’ve ordered. We all make mistakes and we’re happy to amend an order if you let us know in time. This is down to our discretion and we cannot guarantee that we’ll be able to change the delivery address. Differing delivery charges apply.

Can I request a specific delivery time?

We can’t promise specific delivery times for orders. We are only able to tell you are delivery hours, which are between 9am and 10pm. However, if you’d like to have a specific timeslot, you can purchase our Morning or Evening delivery which will guarantee your flowers are ordered after 7pm an before 12 noon respectively.

Flowers - General

Can I customise my bouquet?

We’re always happy to create custom designs for customers. Just tel u the flowers you’d like to feature in your bouquet and we’ll create it for you. Love roses and hydrangeas? We can create a unique design just for you.

Are there size options for the bouquets?

Regular, large and deluxe. Though it is not an exact science, we advise customers that a bouquet will increase in size by 20% from regular to large and then again from large deluxe.

What are flower substitutions?

Sometimes it’s necessary for us to substitute certain flowers from a bouquet if we don’t have them in stock. If this is going to happen we’ll always get in touch with the customer first to talk through options. If the substitutions go ahead we’ll always keep to the original colour scheme and maintain the design integrity of the bouquet.

What happens if flowers I choose are out of stock?

We’ll get in touch to let you know and to provide an option going forward. We can either place an order on-hold until the flowers arrive back in stock or we can substitute certain flowers for a similar alternative.

Are there specific flowers for different occasions?

Yes. We have bouquets designed specifically for various occasion – take a look through the list on our website. Some flowers are traditionally used for certain occasions and if you’d like more information just get in touch.

Can I purchase a vase with my flowers?

It’s easy to buy a vase and we have plenty of options. Just chose the one you’d like at the checkout and we’ll deliver it to your door.

Do you offer optional extras?

Yes. We have a wonderful range of champagne, chocolates, balloons and vases for you to choose from.

Flowers – Ordering

How do I order flowers?

It’s simple – go online or give us a call. Once you’ve picked the bouquet for you, enter the delivery details and leave a message. Let us know any important points or things to help our delivery drivers. That’s it. You can then sit back, relax and We’ll do the rest.

Can I leave personal message?

Yes. And there’s no character limit! Your message can be as long or as short as you wish.

Can I order over the phone?

We have phone lines open throughout the day and operators to help you. They can talk you through the ordering process or do the whole thing for you.

Can I order by email?

If you prefer to contact us by email, then fire away. Just pop us a note and we’ll get back to you as soon as we can.

Can I get advice on what’s in season?

Our customer service operators are knowledge flower people – they can help you with everything. They can provide info on flowers, seasonal products as well as let you know exactly what we have in stock on any given day.


What happens if I’m unhappy with my flowers?

If you’re not fully satisfied with your bouquet you can get in touch with us by phone or email. Depending on the issue, we can provide you with a replacement bouquet. We always work hard to provide a great service and if you’re unhappy, then we strive to make amends in whichever way possible.

Can I get a refund?

We respond to each complaint individually and assess the problem. We’ll always work with you to find the right solution to the problem and we will issue refunds if a serious error has occurred.

How can I get in touch to make a complaint?

Let us know if you have a problem by phone or email. We’ll try to get back to you as soon as possible and resolve the issue.

How will you deal with my complaint?

We’ll gather all the necessary information and find out the cause of the problem. We’ll then work with each customer to find a fair solution.

Can I get advice on what’s in season?

Our customer service operators are knowledge flower people – they can help you with everything. They can provide info on flowers, seasonal products as well as let you know exactly what we have in stock on any given day.

Flower specifics

Where do the flowers come from?

Our flowers are sourced from around the globe and come to us directly from growers. We have partners in many countries including Columbia, Ecuador, Israel, Holland and of course the UK. We try to source as much as we can from home-grown suppliers and bring our customers what’s in season throughout the year.

How are the flowers produced?

Some of our flowers are produced on large scale farms while others come from smaller, independent growers. We love talking about our flowers and believe each blooms has a story to tell. That’s why we’re always looking to build new relationships with growers across the globe and maintain mutually beneficial partnerships with the producers that bring us the flowers we love. Get in touch with us directly if you’d like to know more about the production process that brings flowers to your doorstep.

Can I get all flower types at any time during the year?

Mostly, yes. Some varieties have a season when they’ll be most available and we’ll be stocking them. Tulips are available from February to May, peonies from March to early June. However, there are some flowers - hydrangeas, roses, carnations – which are available throughout the year.

Can I request special flowers if you don’t stock them?

Yes. We can source some flower varieties out of season at an increased cost. Just get in touch if you’d like to make a request and we’ll do our best to find the flowers you want.

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